Welcome to Miller Perfumes.
This Privacy Policy and Terms of Use explains how Miller Perfumes (“Miller Perfumes”, “we”, “us”, or “our”) collects, uses and protects information when you visit or make a purchase through millerperfumes.com, and also sets out the terms governing your use of our website and purchase of our products.
By accessing our website, creating an account, placing an order or using any of our services, you acknowledge that you have read and understood this policy and agree to these terms.
1. Information We Collect
When you visit our website, contact us or place an order, we may collect information including:
- Your name
- Email address
- Mobile or telephone number
- Billing address
- Shipping/delivery address
- Order and purchase information
- Account login information, where applicable
- Communications sent to our customer support team
- IP address
- Browser and device information
- Website usage information
- Cookies and similar technology information
- Information necessary for processing payments and completing orders
Where payments are processed through third-party payment gateways, payment information may be collected and processed directly by the relevant payment service provider.
We only seek to collect information that is reasonably required to operate our website, fulfil orders, communicate with customers and provide our services.
2. How We Use Your Information
We may use the information collected through our website for purposes including:
- Processing and confirming orders
- Delivering products to customers
- Processing payments
- Providing order updates
- Handling returns, cancellations and refunds
- Responding to customer questions or complaints
- Maintaining customer accounts
- Preventing fraudulent or unauthorised transactions
- Improving our website and shopping experience
- Understanding website performance and customer preferences
- Sending promotional communications where permitted
- Maintaining business and transaction records
- Complying with applicable legal, accounting or regulatory requirements
- Protecting the rights, property and security of Miller Perfumes and our customers
We will not intentionally use your personal information for purposes that are materially unrelated to those communicated to you without an appropriate legal basis or consent where required.
3. Consent
Where consent is required for processing your personal information, we may request it through an appropriate notice, checkbox, form or other affirmative action.
By voluntarily providing information necessary to place an order or request a service, you authorise us to use that information for the relevant purpose.
Where processing is based on your consent, you may withdraw that consent, subject to applicable law and information that we are required or permitted to retain.
Withdrawal of consent may affect our ability to provide certain services where the relevant personal information is necessary to provide those services.
4. Orders and Purchases
When you place an order through Miller Perfumes, you are responsible for ensuring that the information submitted is accurate and complete.
This includes your:
- Name
- Contact information
- Shipping address
- Billing information
- Product selection
- Quantity ordered
Submission of an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing
- Incorrect product information
- Suspected fraudulent activity
- Payment failure
- Delivery restrictions
- Technical errors
- Abuse of promotional offers
- Unusually large or suspicious orders
If payment has already been received for an order that we subsequently cancel, an appropriate refund will be initiated according to the applicable payment method and refund process.
5. Product Information
We make reasonable efforts to display product descriptions, images, quantities, prices and other information accurately.
However, the appearance of colours and packaging may vary depending on:
- Your device or screen
- Photography and lighting
- Packaging updates
- Product batches
- Manufacturer or design changes
Product images on the website are primarily intended for representation.
Minor differences in colour, packaging, label placement or presentation will not necessarily mean that the product supplied is incorrect.
We may update product descriptions, packaging, photographs or other website information from time to time.
6. Fragrance Experience
Perfume and fragrance preferences are subjective.
The way a fragrance smells or performs may differ between individuals due to factors such as skin chemistry, environment, application method and personal perception.
Descriptions such as “fresh,” “sweet,” “floral,” “bold,” “long-lasting,” or similar fragrance descriptions are intended to help customers understand the general character of a fragrance and should not be interpreted as an absolute guarantee of an identical experience for every customer.
7. Pricing
All prices displayed on the website are shown in the currency indicated on the relevant product or checkout page.
Prices, promotions, discount codes, bundle offers and other offers may be changed from time to time.
An offer may be subject to:
- Availability
- Promotional period
- Minimum purchase amount
- Specific products
- Coupon conditions
- Stock availability
- Other conditions displayed with the offer
Where an obvious technical or pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected transaction and refund any amount already received.
8. Promotional Offers and Coupon Codes
Miller Perfumes may offer discounts, coupon codes, bundle pricing or promotional campaigns from time to time.
Unless expressly stated otherwise:
- Promotional offers cannot be exchanged for cash.
- Offers may not be combined with other offers.
- Coupon codes may be limited to one use per customer or order.
- Certain products may be excluded.
- Offers may be subject to stock availability.
- We may withdraw or modify an offer where reasonably necessary.
Any specific conditions displayed with a promotional campaign will apply to that promotion.
9. Payments
Payments may be processed using payment gateways or other payment service providers made available during checkout.
You agree to provide accurate billing and payment information.
Miller Perfumes is not responsible for delays or failures caused exclusively by:
- Banks
- Card issuers
- UPI providers
- Payment gateways
- Payment networks
- Other independent financial service providers
A payment being debited from your account does not by itself guarantee successful order confirmation where the transaction has not been successfully received or verified by our systems.
10. Shipping and Delivery
We aim to process and dispatch confirmed orders within the estimated timelines communicated through the website or during the ordering process.
Delivery times are estimates and may be affected by circumstances including:
- Customer location
- Courier availability
- Public holidays
- Weather
- Transportation disruption
- Incorrect addresses
- Operational delays
- Events outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
Miller Perfumes will not be responsible for delays caused by incorrect or incomplete information supplied by the customer.
Where a parcel is returned to us because of an incorrect address, repeated delivery failure, customer unavailability or refusal to accept delivery, additional shipping or re-dispatch charges may apply where permitted.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
An order may not be cancellable after it has been processed, packed or dispatched.
Where cancellation is accepted, any eligible refund will be processed through the appropriate payment method.
Miller Perfumes reserves the right to cancel an order where reasonably necessary, including because of product unavailability, payment problems, suspected fraud, incorrect pricing or other legitimate operational reasons.
12. Returns and Refunds
Any return, replacement or refund request will be evaluated in accordance with the return/refund conditions displayed on our website and applicable law.
For hygiene, safety and quality-control reasons, opened or used fragrance products may not be eligible for return except where the product is defective, damaged, incorrect or otherwise eligible for a remedy under applicable law.
If you receive a product that is:
- Damaged
- Leaking
- Incorrect
- Defective
- Materially different from the product ordered
please contact our customer support team promptly and provide the information reasonably necessary to verify the issue, such as:
- Order number
- Photographs
- Packaging photographs
- Unboxing evidence, where reasonably requested
- Description of the issue
Approval of a return, replacement or refund may depend on verification of the circumstances.
Nothing in this section is intended to exclude any consumer right that cannot legally be excluded.
13. Refund Processing
Where a refund is approved, it will generally be initiated using the original payment method or another suitable method where required.
After a refund has been initiated by us, the time taken for the amount to appear in your account may depend on the applicable bank, payment gateway or payment service provider.
Shipping, payment or other charges may be non-refundable where permitted and where clearly disclosed.
14. Failed or Duplicate Payments
If an amount is debited but the order is not successfully generated, please contact us with the relevant transaction details.
In cases of duplicate or failed transactions, refunds may be subject to verification with the relevant payment service provider or bank.
15. Account Information
If our website allows customer accounts, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account unless caused by a security failure attributable to Miller Perfumes.
Please contact us immediately if you believe that your account has been accessed without authorisation.
16. Cookies
Our website may use cookies and similar technologies.
Cookies can help us:
- Keep the website functioning correctly
- Remember shopping-cart information
- Remember customer preferences
- Understand how visitors use the website
- Measure website performance
- Improve user experience
- Support advertising or marketing activities where applicable
You can manage or disable certain cookies through your browser or any cookie-consent tools made available on our website.
Disabling certain necessary cookies may affect website functionality.
17. Analytics and Advertising
We may use analytics, advertising and marketing technologies provided by third parties.
These services may collect information such as:
- Device type
- Browser
- IP address
- Pages visited
- Referral source
- Website interactions
- Purchases or conversion information
- Approximate location derived from technical information
Where consent is legally required for such technologies, we will seek to use them in accordance with applicable consent requirements.
18. Marketing Communications
Where permitted, Miller Perfumes may send information regarding:
- New fragrances
- New products
- Discounts
- Special offers
- Product launches
- Promotional campaigns
- Brand updates
You may unsubscribe from promotional email communications through any unsubscribe option provided or by contacting us.
Transactional communications relating to orders, payments, deliveries, account security or customer-service requests may still be sent where necessary.
19. Sharing of Personal Information
We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:
- Courier and logistics companies
- Payment gateways
- Website hosting providers
- IT service providers
- Email/SMS communication providers
- Analytics providers
- Marketing service providers
- Accounting or professional advisers
- Fraud-prevention providers
We expect service providers handling personal information on our behalf to use it only for authorised purposes and subject to appropriate contractual or legal obligations.
We may also disclose information where required by law, legal process, regulatory authorities or to protect our lawful rights.
20. We Do Not Sell Your Personal Information
Miller Perfumes does not intend to sell customers’ personal information as a standalone commercial product.
Personal information may nevertheless be shared with service providers where necessary to provide website, payment, delivery, analytics, marketing or other legitimate business services as described in this policy.
21. Data Security
We take reasonable technical and organisational measures intended to protect personal information against risks such as:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions when using online services, including protecting passwords and account credentials.
22. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted for purposes including:
- Order processing
- Customer support
- Accounting
- Taxation
- Fraud prevention
- Dispute resolution
- Regulatory obligations
- Legal compliance
Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.
23. Your Privacy Rights
Subject to applicable law, you may have the right to request information about personal data processed by us and to request appropriate correction, updating or deletion of certain personal information.
You may also be able to withdraw consent where processing relies on consent.
To make a privacy-related request, contact:
Email: helpmillerperfumes@gmail.com
We may request reasonable information to verify your identity before processing a privacy request.
Certain information may need to be retained where required by law or where another lawful basis for retention applies.
24. Data of Children
Our products and website are intended primarily for adult customers capable of entering into lawful purchase transactions.
We do not knowingly seek to collect personal information from children contrary to applicable law.
Where legally required, a parent or lawful guardian should place an order or provide appropriate consent on behalf of a child.
25. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or services.
Miller Perfumes does not control the privacy, security or content practices of independent third-party websites.
When you leave our website, the terms and privacy policies of the relevant third party may apply.
26. Intellectual Property
Unless otherwise stated, the content appearing on the Miller Perfumes website, including:
- Brand name
- Logo
- Product names
- Product photographs
- Graphics
- Website design
- Text
- Videos
- Marketing materials
- Product descriptions
- Artwork
is owned by, licensed to or used with permission by Miller Perfumes.
You may not reproduce, copy, republish, commercially exploit, distribute or modify our protected content without appropriate permission, except where permitted by law.
27. Permitted Use of the Website
You may use this website for lawful personal shopping and informational purposes.
You must not use the website to:
- Commit fraud
- Place fraudulent orders
- Attempt unauthorised access
- Introduce viruses or malicious software
- Scrape or harvest information unlawfully
- Interfere with website security
- Misuse promotional offers
- Impersonate another person
- Provide deliberately false information
- Infringe intellectual-property rights
- Engage in activity prohibited by applicable law
We may restrict or terminate access where we reasonably believe the website is being misused.
28. Reviews and User Content
If you submit reviews, testimonials, photographs, comments or other content to Miller Perfumes, you confirm that the material does not knowingly:
- Violate another person’s rights
- Contain unlawful material
- Contain fraudulent or misleading claims
- Infringe intellectual property
- Contain malicious software
Where you voluntarily submit content for publication, you permit us to display and use that content for purposes connected with our website, products and marketing, subject to applicable law.
We reserve the right to moderate or remove inappropriate content.
29. Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee uninterrupted or error-free operation.
Access may occasionally be affected by:
- Maintenance
- Technical problems
- Hosting failures
- Software updates
- Security incidents
- Internet outages
- Events outside our reasonable control
We may modify, suspend or discontinue parts of the website where reasonably necessary.
30. Limitation of Liability
To the maximum extent permitted by applicable law, Miller Perfumes will not be responsible for indirect, incidental, special or consequential losses arising solely from use of or inability to use the website.
Nothing in these terms is intended to exclude or limit liability, remedies or consumer rights that cannot lawfully be excluded or limited.
31. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, infringement of third-party rights or fraudulent activity attributable to you.
32. Force Majeure
Miller Perfumes will not be responsible for delay or failure caused by circumstances reasonably beyond our control, which may include:
- Natural disasters
- Floods
- Fires
- Severe weather
- Strikes
- Transportation disruption
- Government restrictions
- Public emergencies
- Telecommunications failures
- Courier disruption
- Other comparable events
We will make reasonable efforts to resume affected services when practicable.
33. Changes to Products and Website
We may modify:
- Product availability
- Product packaging
- Website features
- Prices
- Discounts
- Promotional offers
- Product descriptions
- Website content
from time to time.
Changes will not affect rights that have already arisen under applicable law.
34. Changes to This Policy
We may update this Privacy Policy & Terms of Use when necessary to reflect changes in our business, website, services or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date.
Where required, additional notice or consent may be provided for material changes affecting personal-data processing.
35. Governing Law
These Terms and your use of the Miller Perfumes website will be governed by the laws applicable in India.
Any dispute will be handled by the competent courts or consumer-dispute mechanisms having jurisdiction under applicable law.
Nothing in these Terms is intended to restrict a consumer from exercising rights or remedies available under applicable consumer-protection law.
36. Grievances and Customer Support
If you have a question regarding:
- Your order
- Payment
- Delivery
- Product
- Return or refund
- Website
- Privacy
- Personal information
- These Terms
please contact Miller Perfumes.
Miller Perfumes
Website: millerperfumes.com
Email: helpmillerperfumes@gmail.com
Please include your name, order number and a brief description of the issue, where applicable, so that we can assist you efficiently.
37. Acceptance of These Terms
By continuing to access or use millerperfumes.com, creating an account or placing an order, you acknowledge that you have read and understood this Privacy Policy & Terms of Use.
If you do not agree with these terms, please discontinue use of the website.